FAQ
Owners
  • chevron_rightWhat is my Anniversary Year?
    It is the one-year period, which occurs each year beginning on the date of your original deed your
    Proprietary Interest was recorded. For example, if your Proprietary Interest Deed is recorded on July
    10th, your Anniversary Year will be July 10th of the current year through July 9th of the following year.
    This is the period of time in which you need to either use your time at the Club Donatello or "bank" or
    "exchange" your PIU time.
     
  • chevron_rightIf I don't use all 7 nights in my Anniversary Year period, may I carry over the unused nights to the next Anniversary Year?
    No. However, there are options for you to consider in your planning of use during your Anniversary Year.
    Through the various exchange companies affiliated with the Club Donatello, the banking, exchanging
    and/or splitting of time can be accomplished. The responsibility for making and following through on all
    such arrangements is exclusively yours. The Club Donatello Reservations Team is available to assist you
    in exploring these arrangements. The earlier in your Anniversary Year that you start that process, the
    greater the likelihood that you will be able to make good use of your Club Donatello time.
  • chevron_rightDo I have to make a reservation in order to use a Unit?
    Yes. You can make reservations in several ways by contacting Club Donatello Reservations Department:
                             Toll Free 1-800-258-2366
                             Reservations Direct: (415) 885-8809
                             E-mail to Reservations@clubdonatello.org
                             FAX Reservation Request Form to (415) 885-8886
     
    Mail requests are to be sent to:
    Club Donatello Reservations Department
    501 Post Street, San Francisco, CA 94102
    or go to the Club Donatello WEB site at: www.clubdonatello.org and click on “Owners Reservations”.
     
    Club Donatello Team Members are available in the Club Reservations Department in the Lower Lobby Executive Office between the hours of 8 AM – 4 PM during Monday - Friday. 

    If you are making a reservation request for another person(s), you need to provide their names,
    address(es), telephone number(s) and E-mail address of such person(s).
     
  • chevron_rightMay I request a specific unit in the 45 Club Rooms of the Club Donatello?
    Yes, however, you will be assigned a Unit by the Club Reservations Team based on
    availability of units. If you do have a preference for a particular Unit, and/or bed configuration, including
    some rooms with sofa sleepers to accommodate more people, or adjoining rooms, please let the Club
    Reservations Team Member know this at the time of your initial reservation request. They will make
    every effort to accommodate you based on availability.
  • chevron_rightMay I provide the Club Donatello in advance with a desired profile of my Club Room preferences, such as location and types of beds or similar accommodation requests?
    Yes. Based on availability, you can let us know at any time in advance if you prefer a king-sized bed or 2 double separate beds, any additional sleeping requirements (rollaway bed/s, sofa sleeper, cribs), or being close to the elevator for ease of walking distance, or the South side or North side of the building. If this profile of Club Room preferences is one which you would like us to put into the Owner's computer file as a standard request for you, please let us know at the time of giving us this information, and we will store that information for all future reservations requests.
  • chevron_rightHow much advance notice must I give for my reservation request?
    A reservation request for Regular Time must be received less than one year in advance of the first night of the requested reservation. Any requests received earlier than one year in advance cannot be considered, as that is in advance of your Anniversary Year eligibility. Reservation requests are confirmed on a first-come, first-served basis and availability for the dates requested. The more advance notice you give, the more likely it is that you will receive the reservation time requested.
  • chevron_rightWhat might prevent me from obtaining a confirmed reservation?
    A Unit might not be available at the time you are seeking, because that same time was previously reserved by other Owners, or scheduled maintenance/repairs may be taking place in certain Club Rooms. If you seek a reservation for a period of time, which starts at least 1 week after your request is received; you will have priority over requests for other Owners requesting Bonus Time. If you seek a reservation for a period, which starts less than 1 week after your request is received, then your reservation request and any Bonus Time requests will both be treated on a first-come, first-served basis. Your reservation request will not be confirmed nor will occupancy of a Unit be permitted if you are delinquent in the payment of any amounts owed to the Association, or your use rights have been suspended by the Board.
  • chevron_rightHow will I know if my reservation request has been confirmed?
    Reservation requests will be confirmed either by mail, by telephone, FAX or E-mail. In any case, you will receive a "Reservation Confirmation Number". You are responsible for keeping this information and bringing it with you when you check-in for use of your reservation at the Front Reception Desk. No reservation request will be honored unless you have a written or electronically documented confirmation number, and/or your reservation has been confirmed with you by the Club Donatello Reservations Department.
  • chevron_rightFor each Proprietary Interest Unit ("PIU") I own, how many nights/days of use am I entitled?
    You are entitled to reserve seven (7) nights/days for each PIU you own, within the Anniversary Year, which is based on the recording date of your Grant Deed of ownership. This does not include Bonus Time, which is discussed in more detail below. A sample of a PIU Grant Deed is at the end of this section marked "Exhibits" and is shown as Exhibit A.
  • chevron_rightDo I have to reserve a whole week/ 7 nights at a time?
    No. You may make a reservation request for an entire week, or you may request a reservation for amounts of days/nights less than a week, and for 1 night at a time. This is one of the unique and very attractive benefits of being a Club Donatello Owner.
  • chevron_rightIf I do not reserve all of my 7 nights/days consecutively, may I make a subsequent reservation request for my unused time?
    Yes. If you do not reserve all of your 7 nights/days consecutively in one reservation request, you may make one or more reservation requests for the balance of your time. Except for weekend use (which includes either a Friday or Saturday night, or a Sunday night if part of a holiday weekend), you may have more than one confirmed reservation at a time. For weekend use, you may have only one confirmed reservation within your Anniversary Year, as the period of time you purchased for the 7 days/nights includes only 1 weekend. If reservation requests for weekend use exceed availability, the Club Donatello Reservations Department will give preference to those Owners who have not yet secured a weekend reservation.
  • chevron_rightIf I used/ booked my entitled weekend for the same Anniversary Cycle, may I make another weekend Reservation request?
    Yes. However, you will not be confirmed for Reservations and will only be placed on the Wait list. This is to ensure that other Owners who have not yet had a first weekend may have their requests properly considered. If other Owners have not requested that same weekend that you may be requesting for your 2nd or a 3rd weekend, and within no more than 1 week prior to that time, you may be able to be scheduled for use of that weekend and be able to use it, but it is all based on actual availability of Club Donatello rooms and Owner requests in this order.
  • chevron_rightIs there a penalty for cancellation, modification, or early check out of a reservation?
    You may cancel or modify your reservation, without penalty, by giving personal or telephonic/electronic notice to the Club Reservations Department at least 72 hours prior to the Check-in Time (3 PM) of the first day of your scheduled reservation arrival. If you do not cancel or modify your reservation at least 72 hours prior to the Check-in Time (3 PM) of the first day of your scheduled reservation arrival, your account will be charged.
     
    Your Owners Regular Time account will be charged for the entire time for which you made the reservation, unless another Owner, Exchange Guest, or paying Guest is able to use the time during one or more days of the reservation, in which case, you would only be charged for the number of days that the Unit is not actually used during the time that you had reserved. If you check out early, your Owners Regular Time account will be charged for the remaining (i.e., unused) time for which you made the reservation, unless another Owner, Exchange Guest, or paying Guest is able to use the time during one or more days of the reservation, in which case, you would only be penalized for the number of days that the Unit is not actually used during the time that you had reserved.
     
    Obviously, if you need to cancel or modify a reservation for any reason, it is very important that you stop in, call, FAX, and/or E-mail such communications to the Club Reservations Department as soon as possible. If this cancellation occurs earlier in your Anniversary Year cycle, it is somewhat easier to try and reschedule you for use of your Regular Time during the balance of your Anniversary Year. However, if such cancellation occurs later in your Anniversary Year cycle, it becomes increasingly difficult to try and reschedule you for use of your Regular Time during the diminishing balance of your Anniversary Year. Please remember that you may not accrue or carryover unused time from one Anniversary Year to another Anniversary Year
  • chevron_rightHow will I know if my reservation has been cancelled?
    You will be notified either by mail, by telephone, FAX or E-mail. In any case, you will receive a “Cancellation Number". You are responsible for keeping this information for your own records.